Letter from our CEO, regarding the Covid-19 Crisis
Dear Customers, Friends,
First of all, we hope and pray for the good health of everyone of you and your families. It is time to take good care of ourselves and the ones we love.
Given the ever-changing situation surrounding Covid-19 and the enquiries received from some of you, we consider appropriate to provide you with some information on how this may affect your present or future orders.
During this uncertain time our staff is committed to continue providing you with the best support possible, and our artists are ready to continue putting their talent and creativity at your service.
Our number one priority is, will always be, the health and safety of our customers, our artists and our staff. But everyone at PICTOCLUB is also committed to ensure you can continue to rely on us to assist you on your daily projects, present or future. We want to make sure you know we are there for you, should you need us.
We remain fully operational. However, in light of everyone’s shared responsibility and to fully comply with measures prescribed by health authorities an important number of our staff members will be working remotely from their homes. All our artists will continue to work from their own studios.
In most countires shipments are running as usual, however in some others there could be small delays so please allow some extra time to receive your orders. We appreciate your understanding. Most international courier companies are operational and our staff is working closely with them to ensure orders are delivered in time.
In cooperation with delivery companies we have developed a responsible and safe delivery protocol where we will leave the goods outside your home or warehouse and immediately notify you of their arrival ensuring you collect them. We also offer you free of charge storage, so you can place your orders now and have them delivered immediately after this situation is over without unnecessary additional delays.
Let us know if you need different arrangements. All our team has been extensively trained and provided the necessary tools to ensure they work on virus-free environments, for their safety, for your safety.
Do not hesitate to reach out to us if you have any further question. Myself and the whole Pictoclub team will be happy to assit you.
Stay safe, look after one another.
Founder & CEO